Welcome to Our Policy Page
This is where all the nitty-gritty lives — the stuff that keeps things clear, respectful, and above-board. Whether you’re browsing, booking, or collaborating with us, we want you to feel informed and supported. 💜
Last updated: June 06, 2025
Terms of Service
Rose & Grit LLC – Terms of Service
Welcome to Rose & Grit LLC! By accessing or using our website, services, or engaging with us through any means including email or SMS, you agree to the following terms:
1. Services Provided
We offer creative consulting, virtual assistance, app development projects (e.g., PlotMatch), and comedy-related services through roseandgrit.com and associated platforms.
2. Use of Services
By using our services, you agree not to misuse, copy, redistribute, or interfere with our operations or intellectual property.
3. Communications
By providing your phone number or email, you consent to receive communications related to your inquiry, project, or service. You may opt out of marketing messages at any time.
4. Text Messaging & SMS Consent
By providing your phone number, you may receive service-related texts from Rose & Grit LLC, such as appointment reminders or important updates. All opt-in data and SMS consent is kept private and is never shared with third parties. Message and data rates may apply. For full details, please see our Privacy Policy.
5. Payments & Refunds
Payments for services are due based on agreed terms. Some services are non-refundable. Details will be provided during the booking or proposal stage.
6. Intellectual Property
All materials, logos, and content remain the intellectual property of Rose & Grit LLC unless otherwise agreed upon in writing.
7. Privacy Policy
Use of our services is also governed by our Privacy Policy, which explains how we collect, use, and protect your data.
8. Limitation of Liability
Rose & Grit LLC is not liable for any indirect or consequential damages. Our maximum liability is limited to the fees paid for services rendered.
9. Modifications
We reserve the right to update these terms at any time. Continued use of our services implies acceptance of the revised terms.
10. Contact
If you have questions about these terms, contact us at hello@roseandgrit.com.
Privacy Policy
Rose & Grit LLC (“we”, “us”, or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and protect data obtained from visitors, clients, and users of roseandgrit.com and affiliated services.
1. Information We Collect
We may collect:
– Contact information (name, email, phone number)
– Billing and transaction details
– Content of any communication or inquiry you submit
– Website usage data (via cookies, analytics tools, etc.)
2. How We Use Your Information
We use collected information to:
– Provide and manage our services
– Communicate with you, including responding to inquiries
– Send occasional business updates or marketing (with opt-out options)
– Improve our website, services, and user experience
3. Sharing Your Information
We do not sell your personal information. We may share limited information with service providers (such as our payment processor or email platform) solely for the purpose of delivering our services.
4. Data Storage & Security
We implement reasonable security measures to protect your personal information. No method of transmission is 100% secure, but we take steps to reduce risk.
5. Cookies & Analytics
Our website may use cookies or analytics tools (like Google Analytics) to understand user behavior. You can disable cookies in your browser settings.
6. Email & Communications
By providing your email or phone number, you agree to receive communication from us. You may unsubscribe from emails at any time using the link provided.
7. Text Messaging & SMS Consent
When you provide your phone number via form, website, or direct inquiry, you consent to receive occasional text messages from Rose & Grit LLC. These may include appointment confirmations, scheduling updates, payment or invoice requests, and other important service-related information. Message frequency may vary.
8. Your Rights
You may request access to or deletion of your personal information by contacting us at hello@roseandgrit.com.
9. Policy Updates
We may update this Privacy Policy occasionally. Changes will be posted on this page with the effective date.
10. Contact
If you have questions about this Privacy Policy, email us at hello@roseandgrit.com.
AI & Authorship Disclosure:
We may use AI tools (like writing assistants or image generators) to support creative or technical tasks, but we’ll always disclose when significant content is generated or influenced by AI. Unless otherwise noted, all writing, stories, and creative work shared through Rose & Grit or PlotMatch should be considered original content authored by us.
Accessibility
Website Accessibility
At Rose & Grit, we believe creativity and connection should be accessible to everyone — no exceptions.
We’re committed to making our website welcoming and usable for all visitors, including those using screen readers, keyboard navigation, or other assistive technologies.
If you encounter anything on this site that feels inaccessible, glitchy, or just plain frustrating, please let us know. We want to fix it. Not later — now.
✨ Email us at support@roseandgrit.com and we’ll make it right.
We’re always learning, always improving, and we care deeply about making sure this space works for everyone who visits — with or without sparkles.
Refunds
Returns & Refunds Policy
At Rose & Grit, we don’t offer physical products — so there’s nothing to mail back (no post office drama here). But we *do* offer services, digital goods, and creative collaborations — and your satisfaction matters to us.
If you’re unhappy with something you purchased from Rose & Grit, please reach out. We’ll always try to make it right.
Service-based purchases
Due to the nature of our work (creative consulting, digital design, or done-for-you services), all sales are considered final once the service has begun or the work has been delivered. That said, if you believe there’s an error or you feel something went sideways, don’t sit on it — email us at support@roseandgrit.com and we’ll talk.
Refund eligibility
Refunds will be considered on a case-by-case basis for:
– Duplicate purchases
– Accidental charges
– Services that were paid for but never started
We reserve the right to issue partial or full refunds depending on the situation.
✨ Bottom line: we want you to be thrilled you worked with us. If something’s off, let’s talk about it.
Subscriptions
Subscriptions (Rose & Grit or PlotMatch)
These terms apply to any subscription-based offering that may be implemented by Rose & Grit or PlotMatch, including but not limited to ongoing services, digital products, retainers, memberships, creative tools, or speaking engagements.
- By subscribing to any service, you agree to recurring billing terms as outlined at time of sign-up.
- Services may be offered monthly, annually, or on custom terms.
- We reserve the right to implement, modify, or discontinue any subscription model at our discretion.
- If a subscription is active, terms of cancellation, renewal, and refunds will be made clear at the point of purchase and honored accordingly.
- If you cancel before your next billing cycle, your service will remain active through the remainder of the term and you will not be charged again.
- Refunds are generally not issued unless otherwise specified, but billing concerns will always be reviewed humanely.
- Email support@roseandgrit.com or support@plotmatch.co with any questions.
PlotMatch Subscription Policy
PlotMatch offers collaborative tools, AI prompts, writing rooms, and magical story matches. Some features are free, and some require a subscription — which helps keep the creative spark alive ✨
Subscription Terms
When you sign up for a PlotMatch subscription, you’re agreeing to a recurring charge (monthly or annual) depending on the plan you choose.
Your payment method will be charged automatically at the start of each billing period unless you cancel in advance. We’ll give you a heads-up before any changes, and your account will always show your current plan and renewal date.
Canceling
You can cancel your subscription anytime before the next billing date. Just log into your account and update your settings — or email support@plotmatch.co and we’ll take care of it.
When canceled, your account will remain active through the end of the billing cycle. You won’t be charged again unless you resubscribe.
Refunds
Because PlotMatch gives instant access to premium features (and AI costs are real!), we don’t offer refunds once a billing cycle starts. However, we’re real people — if something went wrong or you have a billing concern, reach out and we’ll do our best to make it right.
🪐 Our goal? To make PlotMatch feel like your favorite writing space — one you’re excited to be part of, not stuck in.